This Refund Policy explains how Salyn handles refunds, restored credits, and pay-as-you-go charges for the Salyn dashboard, meeting recording, transcription, and AI meeting-note features. It should be read together with our Terms of Service and Privacy Policy.
1. Paddle is the Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for paid orders. Paddle provides payment support and handles returns, chargebacks, statutory withdrawal rights, tax refunds, and approved refunds for transactions it processes.
Paddle's buyer terms and refund rules may apply in addition to this Refund Policy and our Terms of Service.
2. Purchased credits
Salyn is pay-as-you-go. Purchased credits are final and non-refundable except where required by applicable law, Paddle's buyer terms, or a verified billing error.
Credits are a dollar-denominated account balance for using Salyn features only. They are not cash, stored value, a bank account, e-money, cryptocurrency, a gift card, or a general-purpose payment instrument. Credits are not transferable, cannot be sold or exchanged, and cannot be redeemed or withdrawn for cash except where required by applicable law.
3. Processing and bot-session charges
Processing a recording consumes credits based on the duration of audio processed at the rate listed on the pricing page. Before processing, the dashboard shows a duration and credit estimate. By confirming processing, you authorize the credit charge.
Bot recording consumes credits based on the provider-reported active bot session time at the rate shown in the product or pricing page. Active bot time may include time spent joining, waiting to be admitted, sitting in a waiting room, or being present without recording if the bot provider reports that time as billable.
Meeting hosts are responsible for admitting Salyn Notetaker promptly. We do not refund bot-session charges solely because a host did not admit the bot, a participant objected, or the meeting platform limited bot access after the bot was dispatched.
4. Salyn-side errors
If a processing attempt fails due to a Salyn-side error, we may restore the consumed credits for that attempt or ask Paddle to refund the affected transaction where required or appropriate.
We do not provide discretionary cash refunds or credit cash-outs.
5. How to request help
For refund, billing, or credit questions, contact us at [email protected] with your account email, Paddle receipt or transaction details, and a brief description of the issue. If Paddle needs to handle the request directly as Merchant of Record, we may direct you to Paddle support or coordinate with Paddle where appropriate.